Last updated 12^th of April 2021

By accessing this web site (“Site”), you agree to be bound by these terms and conditions. The “Glamour Brides” reserves the right to change these terms and conditions at any time without prior warning or notice. You should read the terms and conditions on each occasion you use this Site. Your continued use of the Site shall signify your acceptance and agreement to our terms and conditions.

Glamour Brides (The Company)

Registered at the business address: 9 Towers view, Ashford, Kent, TN24 9PB.
Registered in England & Wales, company registration number: 09341548

Orders

By finalising a purchase OR placing an order with us, you will be deemed to have read, understood and agreed to these Terms and Conditions. Should you have any concern or disagreement with any of the information contained in our terms and conditions, we urge you to contact us via telephone or email to discuss before placing any order.

By phone on +44 (0)330 229 0209 / +44(0)7858 795 756

By Email Via email “contact@glamour-brides.com”

Upon receipt of your order, we will endeavour to process it and send you a confirmation via email acknowledging receipt of your order – “Order confirmation email”. Should you order via telephone, we will request an email to which we can send the confirmation email to. We allow a turn around time for processing orders of 24 hours during our operating times. A receipt and invoice will be included with any purchase made through us and be attached to your order.

Please ensure that the details you provide us with are correct and inform us immediately of any changes to the information that you provided in connection with your order.

Delivery

For the UNITED KINGDOM

All deliveries are made either via Royal Mail or a courier service. Please allow 1-3 working days for most items from the moment you receive your despatch note to receive them. If your order takes longer than this time frame, please do not hesitate to get in touch with us.

Deliveries are all recorded and signed for so please ensure that someone is available to sign and collect the parcel.

Postage, handling, shipping or delivery charges are non refundable. 

For EUROPE

All deliveries are made either via Royal Mail/DHL or an international courier service such as TNT. Please allow 3-7 working days for most items from the moment you receive your despatch note to receive them. If your order takes longer than this time frame, please do not hesitate to get in touch with us or check directly with the courier using the tracking number provided on your “Dispatch confirmation email”.

We are not responsible for any customs or charges imposed by your Country to receive goods from the UK including after BREXIT changes.

Postal charges for EUROPE are available after entering your delivery address, we charge a basic rate of £12.95 which can increase depending on the weight combined of your order.

Postage, handling, shipping or delivery charges are non refundable. 

Returns Policy

• Glamour Brides are happy to accept returns of unwanted items within 14 days of purchase. We cannot accept returns for earrings or necklaces if the original sealed packet has been opened.

• All items must be returned unworn in their original unmarked packaging, labels attached, with proof of purchase. Please contact us via email on contact@glamour-brides.com to make us aware of your return.

• We advise that all returns are sent by Signed for Delivery, as we are unable to accept responsibility for returns unless signed for by a member of the Glamour Brides. Any damage occurred in transit from you to us is your responsibility.

• Returns are usually processed within 3 – 7 working days.

Some of our items are delivered with a special protective seal – If you break, tamper, remove or damage the seal we will be unable to process a return.

Credit Card/BACS/STRIPE: Our bank will credit your account within 3-5 working days of receipt of your items.

• All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.

• Refunds will always be processed onto the same debit or credit card used for purchase.

Damaged items

Damaged items will be replaced with the same item only. Damaged items will not be refunded. Glamour Brides merchandise is quality checked and carefully packaged, however occasionally the postal service will handle a package roughly and the contents become damaged. In this case we will happily replace the item. (At times some customers have damaged items they don’t like, seeking a refund. We will not refund damaged items, we only replace them with the same item at our expense).

Exchanges : We are not able to issue refunds for goods returned outside of our 14 (28 Total consisting of 14 days to declare the intent to return and a further 14 days to return and receive the item) working days returns policy.

Items may only be exchanged for alternative items if they are unused, undamaged and in saleable condition. It is at the discretion of Glamour Brides to decide upon receipt of the goods whether they fit this description. Should you wish to exchange an item for another within the 14 days returns window, we will exchange the item for that of your choosing to its exact value.

RETURNS ADDRESS
Glamour Brides, 9 Towers View, Ashford, Kent, TN24 9PB, UNITED KINGDOM.

Before ordering, if you are unsure whether your purchase will suit your look, match your dress or hair etc… Please get in touch with us and have a conversation before ordering on: 0330 229 0209

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Promotional Vouchers:

Not to be used in conjunction with any other offer.

Only one voucher can be redeemed against anyone order.

Events Beyond Our Reasonable Control

The Glamour Brides shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law & Jurisdiction

These terms and conditions and any contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

Miscellaneous

Any rights not expressly granted herein are reserved by Glamour Brides. These terms and conditions represent the entire understanding relating to the use of this Site and supersede any prior or contemporaneous, conflicting, or additional communications.

Privacy & Website Usage

All of our regular policies are enforced at all times and available for you to view through the following link:

http://www.glamour-brides.com/privacy-statement/